Booking terms and conditions

  1. Introduction

1.1 Bookings made through our website, and our and your rights and obligations

in relation to such bookings, are governed by these terms and conditions.

1.2 You will be asked to give your express agreement to these terms and

conditions before you place an order on our website.

1.3 This document does not affect any statutory rights you may have as a


2. Interpretation

2.1 In these terms and conditions:

(a) “we” means [name] (and “us and “our” should be construed


(b) “you” means our customer or prospective customer under these terms

and conditions (and “your” should be construed accordingly);

(c) “booking” means a booking in respect of [booking subject matter],

which may be made by you under these terms and conditions; and

3. Order process

3.1 The advertising of bookings on our website constitutes an “invitation to treat”

rather than a contractual offer.

3.2 No contract will come into force between you and us unless and until we

accept your order in accordance with the procedure set out in this Section


3.3 To make a booking through our website, the following steps must be taken:

[you must click “make a booking” in relation to the relevant event; if you are

a new customer, you must then create an account with us and log in; if you

are an existing customer, you must enter your login details; once you are

logged in, you must consent to these terms and conditions; you will be

transferred to our payment service provider’s website, and our payment

service provider will handle your payment; we will then send you an initial

acknowledgement; and, finally, we will either send you an order confirmation

(at which point your order will become a binding contract) or we will confirm

by email that we are unable to meet your order].

You will have the opportunity to identify and correct input errors prior to

making your order[ by [describe process]].

4. Prices

4.1 Our prices are quoted on our website.

4.2 We will from time to time change the prices quoted on our website, but this

will not affect contracts that have previously come into force.

4.3 All amounts stated in these terms and conditions or on our website are stated

inclusive of GST

5. Payments

5.1 You must pay the applicable prices for your bookings during the checkout


5.2 Payments may be made by [any of the permitted methods specified on our

website from time to time].

6. Variation of booking

6.1 If you would like to change your booking in any way, you should contact us to

discuss your requested changes. We reserve the right to accept or reject any

changes you may request.

7. Cancellation of bookings by us

7.1 We may cancel a contract under an event that is, or a series of related events that are, beyond our reasonable control.

7.2 If we cancel a contract under these terms and conditions in accordance with

this Section 7, you will be entitled to a full refund of the price paid under that


8. Cancellation of bookings by you

8.1 Any rights you may have under this Section 8 are additional to your statutory


8.2 You may cancel a contract under these terms and conditions:

(a) at least 30 days before the check in date, in which case you will be

entitled to a refund of 90% of the price paid under a contract

under these terms and conditions.

(b) at least 14 days before the check in date, in which case you will be

entitled to a refund of 70% of the price paid under a contract

under these terms and conditions.

(c) at least 72 hours before the check in date, in which case you will be

entitled to a refund of 50% of the price paid under a contract

under these terms and conditions.

(c) less than 72 hours before the check in date, in which case you will be

not entitled to a refund of the price paid under a contract

under these terms and conditions.

9. Refund

8.3 We will refund money using the same method used to make the payment,

unless you have expressly agreed otherwise. In any case, you will not incur

any fees as a result of the refund.

8.4 We will process the refund due to you as a result of a cancellation on the

basis described in this Section 8 without undue delay.

8.5 Refund may take up to 10 days to appear in your account.

Who we are

Our website address is:

What personal data we collect and why we collect it


When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: After approval of your comment, your profile picture is visible to the public in the context of your comment.


If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms


If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

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Embedded content from other websites

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These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.


Who we share your data with

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Your contact information

Additional information

How we protect your data

What data breach procedures we have in place

What third parties we receive data from

What automated decision making and/or profiling we do with user data

Industry regulatory disclosure requirements